Job Description

THE COMPANY

Founded in 1925 by Samuel Rudin with an unwavering commitment to building New York City, Rudin is more than a real estate company—it’s a cornerstone of the city’s ever-evolving landscape. Led still by the visionary Rudin family, spanning four generations, we carry a deep connection to the character of our city and a passion for shaping its future. We don’t just develop buildings, we cultivate and enrich communities.

From iconic landmarks to cutting-edge developments, our name is synonymous with excellence and customer service, setting the standard for quality in office and residential real estate. What sets Rudin apart isn’t just what we build, but how we build it — with a persistent focus on sustainability, technology and forward-thinking design. More than creating spaces, we curate experiences that inspire, empower and endure.

Beyond the bricks and mortar, it is our people who truly define us. Our team embodies dedication to best-in-class service, inventive thinking and creative collaboration. As partners in progress, we work hand in hand with tenants, stakeholders and city leaders to create lasting value and opportunity for all. Rudin’s enduring legacy stands as a beacon of integrity and innovation, whose purpose is building a higher quality of life for all New Yorkers.

For more information on Rudin and its portfolio, visit

THE POSITION

The Assistant General Manager leads the sales and customer service function for a grouping of assets with a combined unit count between 200-600 units. The ideal candidate will have extensive knowledge of the Manhattan submarket as evidenced by tenure at Class A, high rise asset(s) for a period of 3-5 years. This role reports directly to the General Manager or Sr. Community Manager and will provide leadership to the front of house team.

Responsibilities

MEET BUDGET OBJECTIVES (MAXIMIZE REVENUE)

• Collection of budgeted income
• Maximize gross rent
• Minimize vacant and delinquent rent loss
• Maximize miscellaneous income items

SALES AND MARKETING

• Support the General Manager and/or Sr. Community Manager in the execution of market and product analysis
• Suggest competitive prices based on survey information in order to meet or exceed budget objectives
• Generate traffic in the most cost-effective manner in coordination with Marketing and Leadership
• Supervise leasing of units and engage directly in leasing activities
• Conduct tours and respond to inquires
• Review market plans with Leadership on a monthly basis
• Oversee the walk and sign-off process for each turned unit before listing

FRONT OF HOUSE LEADERSHIP

• Consult on leasing staff scheduling
• Train and develop subordinates (provide on-the-job training and schedule company training)
• Motivate Community Consultants and Door staff/Concierge by giving consistent feedback
• Attend weekly staff meetings
• Comply with federal, state and company regulations (e.g. EEOC and Worker’s Compensation)

CUSTOMER SERVICE

• Coordinate with Facilities Department in response to resident requests
• Respond to resident complaints
• Schedule resident engagement events
• Routinely engage in resident communications
• Maintain and routinely review all sources of Customer Feedback and respond accordingly (service recovery)

ADMINISTRATIVE SERVICES

• Ensure that company policies and procedures are being adhered to correctly and consistently by on-site staff
• Ensure timely completion of forms and reports
• Walk move-outs and process damage chargebacks against tenant security deposits
• Coordinate with Facilities and Construction to minimize turn time and maintain made-ready inventory

COMMUNITY, MAINTENANCE AND IMPROVEMENT

• Partner with the Facilities teams at each community to keep the assets neat, clean and working
• Maintain high standards of customer service. Routinely review customer feedback sources and respond accordingly
• Maintain company standards on landscaping and curb appeal
• Check move-outs and schedule apartments for turnkey quality control
• Understand landlord and tenant legal considerations
• Review, analyze and respond to various reports which gauge asset performance

Requirements

• Associate’s or Bachelor’s degree
• Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)
• Detail-oriented with excellent communication, organizational and analytical/problem solving skills
• Ability to operate various types of office equipment, i.e., computers printers, copy machines, telephone systems, facsimile machines
• Familiarity with Fair Housing and Equal Employment guidelines and applicable local and federal laws
• Ability to travel: This position requires occasional travel between multiple buildings within the same neighborhood (approximately 25-30% of the role)
• Knowledge of bookkeeping, AP, AR, budgets, building maintenance, and marketing strategies

Total Compensation

• The base salary range* for this position is $110,000 to $130,000 per year
• This position is eligible for a discretionary bonus
• We also offer excellent Benefits and Perks to our employees, including: Full company-paid health and dental, 401k, pension, housing and parking discounts, and wellness programs.

All offered benefits are subject to the terms/conditions of the benefits plans.

*Salary may vary based on work experience, market conditions, and qualifications/training.

Rudin is an equal opportunity employer that is committed to diversity and inclusion in the work-place. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Rudin makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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