Job Description

Job Requisition ID: 91933 

Location Designation:  Fully Remote  

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

The Client Informatics organization is committed to providing employer clients with reporting, analytics, and consultation that is relevant and actionable. A key enabler of this mission is the Client Consulting and Analytics team. This client-facing team provides expert consultation to New York Life GBS’s largest clients. This is accomplished through best-in-class reporting and analytics that demonstrate the value of GBS products and services to facilitate strategic decision-making.

As an Informatics Consultant (IC), you will be responsible for providing analytical support to GBS’s largest clients. The Informatics Consultant plays an integral role in the client relationship with GBS by partnering with Account Management to provide client reporting, analytics, and the development of the consultative message. In addition to directly supporting the account management process, this role is instrumental in the design and development of new reporting content and the consultative approach. 

What You’ll Do:

Provide consultative support for assigned book of business:

• Develop Consultative Analytic Reports for GBS National Account clients, with a primary focus on disability, absence, voluntary benefits, and life products.
• Use claim data analysis methodology which leads to the identification of actionable trends for clients 
• Use key standard and customized recommendations on increasing productivity and decreasing incidence, absenteeism and cost on an individual client and standard process basis. These recommendations should be aligned with key products and services being targeted in GBS’s value proposition across all lines of business
• Troubleshoot any issues or problems with the data
• Develop and cultivate a partnership with Account Management, Underwriting, Operations and other business partners, centered on individual clients and strategically advising clients on elements that will allow them to reduce health, absence and productivity risk
• Lead the presentation of data and recommendations for clients requesting Tier 1 services
• Work with Account Management to prioritize and schedule client reports and meetings in concert with overall guidelines for capacity and timing
• Provide reporting within current designed process and capabilities across multiple products

Lead the development of new reporting and analytics capabilities:

• Work in concert with other stakeholders (including Account Management, Underwriting, Product, and Claims) to develop analytics concepts that effectively identify key trends and opportunities, and are well received by clients. 
• Identify key strengths and weaknesses in the current reporting model based on client, broker, underwriting, and account management interaction across the GBS book of business
• Create reporting capabilities and concepts that demonstrate GBS’s value proposition, and that enable GBS to achieve a market-leading position in wellness, absence management and productivity
• Partner with other key stakeholders to identify marketplace trends and update analytics strategy

Partner with key stakeholders:

• Provide high level data to identify candidates for Case Studies and/or to examine client performance at a summary level
• Ensure support of key Analytics/Research Projects led by GBS informatics - by consultative reporting team
• Support the development of more effective reporting and diagnostics for integrated reporting
• Support operational improvement initiatives based on trends identified through data analysis
• Provide training and expert advice to key business partners – sharing tools and techniques related to consultative analysis

What you'll bring:

• Bachelor’s Degree is required: preferred fields include math, economics, computer science, information systems, engineering, or related fields; advanced degree or designation preferred
• Strong technical skills in SQL (SAS, Redshift, MS SQL) and Data Visualization (Tableau, PowerBI) required. Statistical programming in Python or R preferred.
• 5+ years of demonstrated business results in an analytic and consulting capacity, with the ability to translate business questions into analytical plans
• Strong project management skills
• Strong presentation and storytelling skills
• Knowledge of Group Disability products preferred
  
   

Capabilities:

Customer Focus:

• Demonstrate passion for and dedication to anticipating and meeting the expectations and requirements of customers
• Lead client discussions and effectively represent subject expertise

Analytical/Synthesizing:

• Manage the synthesis of large data-sets into meaningful information used to drive action
• Determine opportunities and identify solutions to improve capabilities

Communicative:

• Communicate analytical findings/gaps/solutions to senior management at client organizations
• Prepare account team for client interactions by ensuring a clear understanding of informatics capabilities

Technical: 

• Required knowledge of Analytics and BI Tools (Database design, SQL, Tableau, PowerBI, Access, Excel, PowerPoint, SAS) 
• Understand detailed technical processes and create project specifications to support ongoing improvement of GBS’s reporting and analytics capabilities

Ability to Collaborate:

• Demonstrated ability creating professional relationships 
• Effectively partner with and influence a cross-functional team

Organization Influencing:

• Educate account teams and sales leadership so that they better understand performance metrics and manage client needs/demands. 
• Influence business partners in a way that drives earnings and membership growth

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

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Pay Transparency

Salary range:  $80,000 - $117,500  

Overtime eligible:   Exempt  

Discretionary bonus eligible:   Yes  

Sales bonus eligible:   No  

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our .

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the  Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .

​ Job Requisition ID: 91933 

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