Job Description

Waterways Cruises and Events is seeking a detail-oriented, guest-focused Public Cruise and Sales Coordinator to support the success of our public cruise program. This dynamic role serves as a key point of contact for guests, coordinates special public cruise events, assists with marketing efforts, and works closely with internal departments to ensure smooth operations. The ideal candidate is self-motivated, creative, and thrives in a fast-paced hospitality environment.

Essential Duties & Responsibilities: 

• Respond to public and private cruise inquiries by phone and email, offering excellent customer service and accurate information.
• Manage public cruise bookings, modifications, and cancellations for public cruises.
• Support the Sales Team on projects and initiatives that drive public cruise revenue.
• Coordinate logistics for public cruise experiences, including themed events, vendors, entertainment, décor, docking, food menus for public cruises, drink menus, drink specials and supplies.
• Order décor, promotional items, and materials for special event cruises.
• Post and maintain BEO (Banquet Event Order) documentation in both digital and physical formats.
• Maintain strong relationships with vendors, concierges, and agents.
• Sell and manage large group bookings for public cruises.
• Contribute to the creation and execution of the seasonal public cruise schedule.
• Promote public cruises through event listings, social media, partnerships, and other marketing channels.
• Assist with developing and managing social media strategy by creating engaging content, maintaining a content calendar, and overseeing daily account management across platforms.
• Manage OTA bookings and updates.
• Greet and support vendors and representatives visiting the office.
• Uphold a high standard of professionalism and communication across all guest and partner interactions.

Qualifications & Experience: 

• 2+ years of experience in customer service, event coordination, or sales.
• Familiarity with the Seattle events or tourism industry is highly preferred.
• Excellent communication skills (verbal and written) in English.
• Strong organizational and multitasking abilities with keen attention to detail.
• Working knowledge of Microsoft Office; experience with booking systems such as Fareharbor; experience with Caterease or CRM/event software is a plus.
• Able to lift, push, and pull up to 40 lbs and assist with event setup as needed.
• Comfortable working in a fast-paced environment with a customer-first mindset.
• College degree preferred.

Work Schedule:

• Schedule: Full-time, year-round position. Some evenings, weekends, and holidays required based on business needs. Evening networking with trade partners approximately once per week.

Compensation: 

• $50,000 base salary
• Sales bonuses and performance-based incentives
• Car and cell phone allowance
• Benefits: Health and dental insurance; PTO; Six paid holidays

How to Apply: 

To apply, please send your resume and cover letter to cam@waterwayscruises.com with “Public Cruise and Sales Coordinator” in the subject line.

About Waterways Cruises and Events: 

Founded in 1994, Waterways Cruises and Events is a family-owned company offering distinctive experiences on Seattle’s lakes and Puget Sound. Our fleet of four elegant yachts hosts more than 60,000 guests annually for private charters, public dining cruises, weddings, and corporate events. In 2025, we expanded our offerings with a new land-based venue, Lakeside, located at Lake Union Piers.

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