Pay Grade/Pay Range: Minimum: $53,500 - Midpoint: $66,900 (Salaried E8)
Department/Organization: 870601 - Veterans/Military Affairs
Normal Work Schedule: Monday - Friday 8:00am to 5:00pm
Job Summary: The Veteran and Military Affairs Operations Manager directs the day-to-day operations of the student certification process. Serves as the lead SCO (School Certifying Official) for VMA. Creates and manages certifying processes. Develops clear communication for students and families, including regular updates on processes, documents, and requirements. Manages the day-to-day operations of the on-campus clinic in support of all patient care to include mental health services. Oversees all functions of the clinic, including student staff management, relationship with Veterans Administration hospital staff, patient access, administrative and financial analysis, care coordination of clinical services and communication, space management, quality control and safety reporting, policy development and deployment. Develops project plans to ensure department goals and effective operations of clinical practice are met.
Additional Department Summary: Completes all required training to include School Certifying Official (SCO) training through Veterans Benefits Administration (VBA) and State Approving Agency (SAA), HIPAA, DAV (Disabled American Veterans), Veterans Administration Disability Claims Certification, Veterans Administration Patient Enrollment, Hazardous Material Care and Disposal (Sharps and Medical Waste). Promotes a safe, hospitable, and respectful workplace. Holds staff accountable for completion of required training. Has personal accountability for financial reporting and responsibility for establishing, enforcing, and following internal processes and controls as outlined in UA policies and procedures.
Required Minimum Qualifications: Bachelor's degree and four (4) years of veteran affairs experience; OR master's degree and two (2) years of veteran affairs experience. Must obtain clearance and be authorized by the Veterans Administration on a yearly basis to become and remain an active SCO (School Certifying Official).
Skills and Knowledge: Excellent verbal and written communication skills. Ability to interact with complex systems software (federal veterans' benefits) and complicated regulatory benefit processes. Ability to address and manage conflict in a direct and professional manner. Commitment to supporting all students.
Preferred Qualifications: Master's degree. Experience working in a student-oriented field with college-aged students. Military experience and/or experience working with military populations. Knowledge of Veterans Administration Benefits. Experience with database management. Experience with Banner modules. Experience with Marketing and Recruiting.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity : The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC's Know Your Rights: Workplace discrimination is illegal poster.
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